This policy describes how Australian Wind Services Pty Ltd (ACN 138 046 349) (AWS, we, us or our) collects, manages, stores, uses and discloses your personal information. If you do not agree with the terms of this policy, please do not provide us with your personal information.
You may refuse to provide personal information to us. However, if you exercise this right of refusal, it may affect our ability to meet our obligations to you or to a third-party agency.
You may also deal with us anonymously or by using a pseudonym. However, if you do so, we may be prevented from providing you with accurate or useful information, and you may not be able to access our full range of goods and services.
KINDS OF INFORMATION WE COLLECT AND HOLD
In the course of your visits to our website, while you use our products and services, or otherwise when we interact with you (whether by electronic means, telephone, in writing, or in person), we may collect the following kinds of information about you: name, address, occupation, job title, company name, email address, telephone number, billing address, geographic location, project-specific details, testimonials, survey responses, support queries, blog comments, social media handles, IP address and other technical information, the date and time you access our website and the duration of your visit, the pages and content that you viewed during your visit to our website and the type of browser you use (together, Personal Information).
We may hold your Personal Information for as long we are permitted to do so by law in order for us to provide our products and services to you and to conduct our functions and activities.
HOW WE COLLECT AND HOLD YOUR PERSONAL INFORMATION
We collect your Personal Information in a number of ways, including:
- directly from you (for example, when you submit online forms, email us or communicate with us through other means);
- from third parties when it is not practicable or reasonable to obtain Personal Information from you directly, and in these circumstances we will take reasonable steps to ensure that you are made aware of why it was necessary and reasonable for us to do so; or
We will use all reasonable means to protect the confidentiality of your Personal Information while it is in our possession or control.
We have in place user names, passwords and access restrictions that provide electronic protections of Personal Information stored electronically. We do however highlight that there are inherent risks with the transmission of data over the internet, and while reasonably appropriate security measures are in place for the protection of your Personal Information, you must be aware that no guarantee is made that your Personal Information is completely secure.
We also secure hard copy Personal Information within buildings or other storage facilities, by placing restrictions on access to such buildings or facilities (for example, by locking the buildings and filing cabinets in which the Personal Information is stored).
In the event of any unauthorised access and/or disclosure of your Personal Information, we comply with our obligations under the Privacy Act in dealing with any such unauthorised access and/or disclosure, including any obligations which may arise in respect of eligible data breaches within the meaning of the Privacy Act.
COOKIES AND PIXELS
WHY WE COLLECT AND HOLD YOUR PERSONAL INFORMATION
We may collect, hold and use your Personal Information for a number of reasons including:
- to administer and manage processes which are key to our operations, such as providing our services to you;
- to effect the collection of money that you owe to us and to support auditing, compliance and other corporate governance functions;
- to assess any application for employment, during the recruitment process;
- to determine your eligibility for certain types of offers, products or services that may be of interest to you;
- to answer your queries, provide you with information you may have requested and generally conduct dealings with you; and
- to comply with legislative or other legal requirements.
Further, we may collect, store and use your Personal Information to market our products and services to you, where you have provided your implied or express consent for us to do so. Consent may be implied when you have purchased products or services from us or where you have enquired about products or services that we provide. You may opt out of receiving marketing material by contacting us directly at email@example.com.
DISCLOSURE OF YOUR PERSONAL INFORMATION (INCLUDING TO OVERSEAS RECIPIENTS)
We do not and will not sell your Personal Information to third parties. Your Personal Information is only disclosed to third party suppliers when it is required for us to provide our products and services to you and to conduct our functions and activities.
We may disclose your Personal Information for a number of reasons including:
- to identify you and verify your age, identity and financial information;
- to provide our products or services to you, or the organisation that you represent;
- to improve our website and the products and services that we provide;
- to communicate with you; and
- for other purposes which are related to the purpose for which your information was initially collected.
We may disclose your Personal Information to:
- our related parties;
- other companies or individuals that assist us to provide our products or services, or to administer our internal operations. This includes:
- electronic transactions / payment service providers;
- government authorities or other agencies where the disclosure is required or authorised by law;
- anyone else to whom you authorise us to disclose your Personal Information;
- prospective purchasers of all or substantially all of our assets, in the event of a merger, re-organisation or acquisition of our business or assets;
- information technology/cloud service providers, such as persons who develop any of the software used by our business; and
- external business advisors, such as auditors and lawyers.
There are also a limited number of circumstances in which the Privacy Act permits the use or disclosure of your Personal Information, without your consent. An example of this is where the use or disclosure is necessary to prevent a serious and imminent threat to any person’s life, health or safety or a serious threat to public health or safety.
We will take reasonable steps to ensure that, if we disclose your Personal Information to an overseas recipient, the overseas recipient does not breach the Australian Privacy Principles (APPs) in relation to your Personal Information, except where:
- we reasonably believe the overseas recipient is subject to privacy laws in their foreign country which are consistent with the APPs, and you have access to mechanisms in that country for the enforcement of those privacy laws to protect your information;
- we are legally permitted or required to make that overseas disclosure;
- we inform you that we will not take reasonable steps to ensure that the overseas recipient does not breach the APPs, and you nevertheless consent to the disclosure; or
- the Privacy Act otherwise permits the overseas disclosure.
We may also store and process your Personal Information at overseas locations, including cloud database or computing facilities provided by third parties. By providing your Personal Information to us, you consent to your Personal Information being disclosed overseas for this purpose.
USING OUR WEBSITE
Any personal information you choose to make publicly available on our website, such as identified blog comments and testimonials, will be available for others to see. If you subsequently remove this personal information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
HOW YOU CAN ACCESS AND SEEK CORRECTION OF YOUR PERSONAL INFORMATION
You have a right to request access to your Personal Information and to request its correction. We will deal with requests for access or correction of your Personal Information in accordance with this policy.
All requests must be made to our Privacy Officer by email at firstname.lastname@example.org. On receipt of your request, and within a reasonable timeframe, we will take reasonable steps to inform you of what Personal Information we hold.
We will ordinarily grant access to the Personal Information unless:
- giving access would have an unreasonable impact on the privacy of other individuals;
- the request for access is frivolous or vexatious;
- we are unable to verify your identity;
- we are entitled to reject your access to the Personal Information pursuant to any law; or
- the access would be unlawful.
- We reserve the right to charge a reasonable fee for providing access to the Personal Information, but not for making the application or correcting Personal Information held by us.
- We may withhold access to the Personal Information until the fee is paid.
If you believe that we have breached this policy, or any of the APPs, please contact our Privacy Officer by email at email@example.com. We take all complaints seriously. We will investigate your complaint and will respond to you within a reasonable period of time, unless we consider your complaint to be frivolous, vexatious or without legal or factual merit. If you are not satisfied with the way we have handled your complaint, you can make a complaint to the Australian Information Commissioner.
If you have any questions or require further information please contact our Privacy Officer by e-mail at firstname.lastname@example.org.